The rise of the omni-customer.

Omni-Customers are scuppering traditional contact centres, but they can also give you the data you need to thrive. Find out how in our on-demand webinar.

On demand

Online

How prepared are you for the Omni-Customer?

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With the emergence of omni-channels and increasingly digital customers, strategies are having to look beyond traditional methods to keep pace. The good news is, omni-customers are leaving behind a digital trail which can directly benefit your CX efforts.

Hear from our panel on what this means for your business and the areas to consider so you can provide great experiences.

You'll learn how great customer experiences are being driven across the Contact Centre industry — and how you can use AWS cloud capabilities and ECS offerings to do the same.

The Speakers.

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Martin Hill-Wilson
Emotive CX mentor and Customer Service & AI Engagement Strategist –
Owner Brainfood Consulting
Scott Brown-1
Scott Brown
Director of Productivity Apps,
AWS
Richard Perez
Richard Perez
EMEA GTM Lead for Digital User Engagement,
AWS
John Ing
John Ing
CX Principle Product Lead,
ECS

Watch now.